ENEHL are committed to improving performance in all areas of our business. We use a balanced scorecard approach to help us manage the company and have a performance management framework to help us improve the services we provide to our customers.
ENEHL closely monitors its performance to ensure that services are delivered in an efficient and effective manner that delivers positive outcomes for our residents and their communities.
We have developed a Business balanced scorecard which is used by the Board and the Management team to manage the services we provide. This is driven through our Performance Management system (covalent) which provides real time analysis of how we are performing.
ENEHL’s Performance and Improvement Team is responsible for the collection and reporting of this information to our customers, staff, managers, Directors, Board, partners in service and to Leeds City Council.
For further information please contact the team by email at: ENEHLPI@enehl.org.uk