A-Z of publications

Who we are and what we do 

• About East North East Homes Leeds
• About you – personal information and how we use it
• ALMO Management team
• Annual Report
• Board and Governance Audit Report 2008
• Board minutes and agendas
• Business Plan
• Business Plan Update 2009
• Code of Conduct for Board Members
• Communicating with you  
• Contacting us
• Draft Audit universe for Board Members
• Langlands Standards July 2007 for Board Members
• Management Agreement for Board Members
• Memorandum of Association for Board Members
• Press Releases
• Standing Orders for Board, Sub Committee and Area Panel Meetings
• Statement on Internal Control for Board Members
• Working for East North East Homes Leeds
• Your home magazine
• ENEHL Support Directory
• ENEHL Vulnerability Process

What our priorities are and how we are doing  

• Adaptations
• Affordable warmth report
• Audit Commission Inspection Report 2008
• Home improvements
• Improvements programme
• Leaseholder Report
• Performance Reports
• Sheltered Housing report
• Status Survey report
• Tenant Conference report

What we spend and how we spend it 

• Annual Report
• Business Plan
• Improvement programme information

How we make decisions  

• Area panels
• Community Involvement - Involvement Pool
• Get involved
• Access and customer care strategy
• Community involvement strategy
• Minutes from board and committees  
• Minutes from area panels

Our policies and procedures  

• Access and Customer Care strategy
• Anti Social Behaviour 
• Asset Management Strategy
• Assignment of tenancy
• Community Involvement strategy
• Complaints and feedback policy
• Customer Research Strategy
• Data Protection Act 1998
• Domestic Violence
• ENEHL Equality & Cohesion statement
• ENEHL Equality & Cohesion strategy
• ENEHL ICT Strategy
• Freedom of Information Act
• Income Management strategy
• Procurement Strategy
• Value for Money Strategy
• Vulnerable People's Strategy
• Marketing and Communications strategy
• Pets and animals policy
• Procedure for safeguarding and protection of children
• Leeds Multi Agency Safeguarding Adults Policy
• Alerters ENEHL information for staff

The services we offer
 
Lists and registers 

• Contacting us - Housing Offices addresses
• Home Improvements programme
• Housing abbreviations - jargon buster
• Leeds Homes annual lettings information
• Leeds Homes
• Mutual Exchanges
• Your estate - estates covered by Housing Offices

Forms 

• Benefit calculator
• Complaints, comments and compliments
• Contacting Us questionnaire
• Direct debit to pay your rent
• Estate investment bidding form
• Garage application form
• Insurance application form
• Job application Form
• Leaseholder questionnaire
• Leeds Homes membership form
• Let us know online form
• Lettings New Home questionnaire
• Online repairs reporting form
• Online payments form
• Rent Payment and Arrears questionnaire
• Sheltered Housing questionnaire
• Standing order to pay your rent
• Subject Access Request form
• Website feedback form
• What do you think about our service
• ENEHL Alerters form

Booklets 

ENEHL's top 10 booklets are available to take away from Housing Offices.

They are:

• About ENEHL booklet
• ASB booklet
• Condensation and Mould booklet
• Communication booklet
• Direct Lets booklet
• Crime Prevention booklet
• Repairs booklet
• Rubbish booklet
• Involvement Pool booklet
• Rent booklet

ABOUT ENEHL  

• About East North East Homes Leeds

ADAPTATIONS

• Adaptations - Changes to your home
• Adaptations Portfolio
• Adaptations Service Standards
• Adaptations - For Your Information
• Adaptations - How to Look After Them
• Your New Adaptation Questionnaire
• Adaptations - After Care Questionnaire
• Adaptations - So your want to move
• Adaptations - Policy and Procedures
• Occupational Therapy Procedures
• Delivery Housing Adaptations for Disabled People
• A-Z of Services

ANTI SOCIAL BEHAVIOUR  

• Anti Social Behaviour
• Crime Prevention
• Domestic Violence
• Stop Hate Crime
• Neighbourhood Watch
• Neighbourhood Disputes

CONTACTING US  

• Communication leaflet
• Contacting Us
• Let Us Know leaflet

GET INVOLVED  

• Involvement Pool
• How tenants can get involved
• Project Planning for tenants groups
• Small grants for voluntary organisations
• Youth Involvement

LEASEHOLDERS 

• Leaseholders guide
• Moving into your new home
• National Debtline pack
• Residential Long Leaseholder - Communities and Local Governments leaflet
• The Leasehold transfer
• Yorkshire Water Debt Leaflet

PAYING YOUR RENT

• Arrears talk debt guide
• Credit Union, Paypoints, Post offices and Pay zones
• Energy saving
• What happens if you can't pay your rent
• Housing Benefit Essential 8
• Housing Benefits Overpayments
• Insurance cover
• Paying your Rent
• The cost of running a home
• NHS Credit Crunch Line
• Direct Debit Form
• Standing Order Form

REPAIRS AND GAS SAFETY

• Asbestos full guide for tenants
• Carbon monoxide poisoning guide
• Condensation and mould
• Decorating vouchers
• Home Improvements
• Repairs
• Gas Servicing
• A better deal for tenants - your right to repair
• Online Repairs Satisfaction Survey

SHELTERED HOUSING 

• Customer Care Service Standards
• Down Your Way Scheme
• Sheltered Housing News
• Sheltered Housing Guide
• ENEHL Sheltered August 2008 Report
• Communal Facilities Information
• Communal Room Guidance
• Mason House Community Room Booking Form
• Support Plan
• QAF Scores
• Safeguarding Adults Information
• Social Isolation Pack
• Summit Report Older People and Poverty in Leeds

YOUR HOME  

• Are you homeless
• Ending tenancy
• Introductory tenancy
• Medical rehousing
• Pets and animals policy
• Peace of mind
• Rats
• Right of assigment
• Rubbish
• Safety in the home
• Succession of tenancy
• Tenancy Agreement
• Tenants handbook
• Thinking of buying your home

USEFUL INFORMATION  

• About you - personal information
• Are you homeless
• Direct Lets and Choice Based Lettings
• Local Lettings Policy 2009
• Right to buy info leaflet
• ESOL courses
• Jargon buster
• NFA Annual Report 2008 - 2009
• TPAS Landlord Accreditation Award Report

TENANTS HANDBOOK

• Welcome to your new home card
• Mini jargon guide
• Mini guide to chutes and rubbish
• Mini guide to Wetherby
• Mini guide to Seacroft
• Mini guide to Meanwood and Moortown
• Mini guide to Halton Moor and Richmond Hill
• Mini guide to Gipton
• Mini guide to Chapeltown and Harehills
• Mini guide to Burmantofts
• Tenants handbook
• Service Standards mini guide
• Mini guide to gas service (eaga)
• Mini guide to gas service (PH Jones Ltd)

YOUTH WEB

• Youth information - Communities and Local Government
• Youth website